How can we help?
Help & FAQs
Getting Started
How to Prepare Your Home for Cleaning
To help us provide you with the best clean possible, here are a few simple steps to prepare your home before our team arrives:
Tidy Up Clutter
Put away items like toys, clothes, dishes, or personal belongings so we can focus on cleaning surfaces thoroughly.Secure Pets
For everyone’s safety, please keep pets in a separate room or area during your scheduled clean.Make Special Requests Clear
Have a specific area you’d like extra attention on? Let us know in advance so we can customize your service.Provide Access
Make sure we can get in—whether through a key, code, or by being home.Check Surfaces & Fragile Items
If there are delicate items you’d like us to avoid, please move or point them out for our team.
A little prep goes a long way in helping us make your home sparkle while ensuring a safe and efficient clean!
We proudly service Folsom, Granite Bay, Lincoln, Rocklin, Roseville and surrounding areas.
Yes! At Orange Blossom Cleaning, we are committed to using eco-friendly, non-toxic cleaning solutions as much as possible to keep your home safe and healthy. With over 20 years of combined healthcare experience in hospitals and outpatient clinics, our founders place customer health and well-being at the heart of everything we do.
*Please note not every single product used is guaranteed to be non-toxic (bleach free) due to efficacy of clean and ability to destroy bacteria and viruses on surfaces such as toilets or bathroom sinks. Thank you for understanding.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We bring our own eco-friendly cleaning supplies and use non-toxic products as much as possible to service your home. Please let us know if you have any special requests and we would be happy to accommodate them if possible.
Pricing & Policies
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
We understand that life happens and you may need to reschedule. Please notify us at least 24 hours in advance of your scheduled cleaning so we can adjust and ensure our cleaners have adequate notice.
Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your services.
Manage Your Account
Call us at (916) 580-6240 or email us at support@ orangeblossomclean.co and we will update your account for you.
Call us at (916) 580-6240 and we will happily update your payment method.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call at (916) 580-6240.
Trust & Safety
All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.